Privacy Policy

Here at Just Brows Inc., we aim to be as clear as possible about how and why we use personal information about you

Just Brows Inc. is committed to protecting your personal information and respecting your privacy in everything we do. This Policy lets you know what data we may collect about you, how we use it and gives you information about your rights and how you can get in touch with us.

This policy covers the use of our main website, how we manage our direct marketing activities and how we handle your information when you contact us.  Sometimes we may need to change our Privacy Policy. Any changes from Just Brows Inc. will be published on this website which, of course, can be accessed at any time.

What information do we collect about you?

We collect name and contact details (such as email, address and telephone number and sometimes what you’re interested in) when you submit an on line form.  If you call us to book an appointment we may also collect additional data about you to help us in the process.

When visiting this website, we collect your IP address, data showing when you visited, which pages you looked at, information about your operating system, device and browser version. This data is gathered using commonly used tools such as cookies.

Just Brows Inc. compares information about you in our database with external sources and enriches the data we hold about you. This helps us tailor our communications with you and helps us only offer products and services that you would be interested in, if you choose to receive marketing. It also informs us of any changes, for example when email addresses are no longer valid or mail has been returned, so that we can stop sending marketing.

Why we collect personal information about you and what we do with it?

Where we have your permission (‘consent’)

• To provide you with news about exciting offers and deals that we think will be interesting to you. We will only contact you in the ways you have given us permission to do so. You can change your mind at any time by emailing info@justbrowsinc.com or calling 07765245406.

Where we have a justifiable reason (‘legitimate interests’)

• To enhance or improve your experience with us. This may mean that we learn about your preferences and habits and then tailor our communications with you to make sure that what we send is relevant to you ('profiling').
• To put your information together with other customers data and external non-personal information so that we better understand our market through analysis to ensure that we keep offering competitive products and services and improve our website.
• To send you marketing materials where we can demonstrate a relationship with you and you have not told us that you do not want to receive these.
• To maintain our list of people who have asked not to receive direct marketing material from us.
• To help keep our website safe and secure.
• To allow our internal business processes to function - for example transacting with our partners, carrying out audits, producing management information and dealing with complaints.
• To undertake market research.
• To request feedback on our performance.
• To assist in training, quality assurance and compliance.

Where we have to do something by law (‘legal obligation’)

• To ensure that your rights are met under the UK Data Protection Act.
• To meet our obligations with law enforcement agencies, courts and other organisations.
• To comply with anti-money laundering regulations.

In exceptional circumstances (‘vital interests’)

• We may use your information in rare situations where vital interests of yourself or another person needs protecting, for example, to trace a missing person or if someone’s life could be in danger.

Who we share your information with?

We do not sell your information to anyone and only use it as part of your enquiry or payment.

We may pass your information to:

• Regulatory bodies, courts and law enforcement agencies.

How long do we keep your personal information?

• We keep records of any dealings you have with us or our partner companies for up to six years after the last contact. This is so that we can respond to any complaints or disputes that may arise.
• We will keep other personal information about you if it is necessary for us to do so to comply with the law.

Transferring information outside of the EEA

Your personal information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in the UK. Before any transfer takes place, we will take steps to ensure that your personal information will be adequately protected as required by the UK Data Protection Act and that safeguards such as standard contractual clauses are in place.

Your Rights and Choices

Direct Marketing: You have the right to object to direct marketing. This is done by completing emailing info@justbrowsinc.com or by calling 07765245406 or by writing to Just Brows Inc., 6 Flowers Piece, Ashampstead, Reading, Berkshire RG88SG.

Consent: Where we use your information on this basis, you have the right to withdraw that consent.

Access: You can request a copy of all the personal information we hold about you and other data relating to how we use your information by contacting us.

Correction ('Right to Rectification'): We always want to use the most up to date information about you so please get in touch if you think we don’t have that.

Deletion ('Right to be Forgotten'): In some circumstances, including where we are relying on your consent to use your data, you have a right to request us to delete your information.

'Right to Portability': If we have collected your data because you have given us consent, or because we need it in order to provide you with a product or service (under a contract), you have the right to receive the information you gave to us back in a 'machine-readable' format.

'Right to Object' and 'Right to restriction of processing': If we are using your data for activities under the ‘legitimate interest’ justification and in other circumstances, then you have a right to request restriction of processing and also a right to object to that processing.

Right to obtain human intervention where automated processing has taken place where consent has been given or under a contract and where the processing has a legal or similarly significant effect.

How we use your information

We use your information in a number of different ways - what we do depends on the information. The following tables below help to better understand what we do and why.

How we use your name & contact information	Why?
We deliver orders to you	We take your information and delivery your order according to the information you give us in order to fulfil our contract with you.
Sometimes we may text or email you	This may be to let you know your order is on its way, tell you about other offers or courses, notify you about changes to appointments.  This keeps you up to date but we will only do this with your permission.
For fraud prevention & detection	To prevent and detect fraud against either you or us.  Unfortunately, it can happen, it’s rare but essential.
To find out what you like	This helps us to ensure we are give you what you want and helps us to stay ahead of the competition.

 

How we use your date of birth	Why?
Fraud prevention & detection	To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential.

 

How we use your payment details	Why?
We only use this information to take payment and give refunds	This is obviously essential to perform our contract with you
Fraud prevention & detection	To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential.

 

How we use your contact history	Why?
To give you great customer service & support	We’ve got to do this to perform our contract with you

 

How we use your purchase history & saved items	Why?
We sell you items	We’ve got to track what you put in your basket so that we can sell it to you.
Provide customer service and support, & handle returns	This enables us to fulfil our contract to you.
Finding out what you like	This helps us to ensure we are give you what you want and helps us to stay ahead of the competition.

 

How we use information about your phone or laptop, and how you use our website and app	Why?
We are able to improve our website set default options for you (such as language and currency)	We want to give you the best possible shopping experience
We protect our website	To prevent and detect fraud against either you or us.  Unfortunately, it can happen, it’s rare but essential.

 

How we use information from accounts you link to us	Why?
If you link from social networking for example, we are able to allow you to log into our website simply and easily without having to create a specific account	To make it easier for you to use our website & purchase the items you want.
To provide product recommendations	This means you can quickly spot things which take your fancy

 

How we use your responses to surveys, competitions and promotions	Why?
Run the survey, competition or promotion	We’ve got to do this to perform our contract with you - if we can’t use your entry, you can’t win the competition.

 

We respect the fact that you may not want to give us any of your personal information.  However, if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.

• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us), and Paypal or Stripe where you choose to use their payment service.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

You can stop receiving marketing messages from us at any time.

You can do this:

• By contacting us at info@theclinicalacademy.com or calling T.07765245406

Keeping your personal information secure

We take the security of your personal information seriously. We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.

We will take all reasonable and proportionate steps to protect your personal information.

How we use Cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website.

For more information on how we use cookies and how they affect your browsing experience, please see our cookie policy.